1. What is Conocimiento Infotech?
Best Web and Mobile application, Automation Development and digital marketing services company in Jadavpur,Kolkata. A company incorporated under
the laws of India, having its registered office at 62/D/1, Raja Subodh Chandra Mallick Rd, Santi Pally, Bapuji Nagar, Jadavpur, Kolkata,
West Bengal 700032.
2. What Is This Return And Refund Policy?
2.1 In keeping with conocimiento Infotechs’ goal of ensuring User satisfaction, this return and refund Policy (“Return and Refund Policy”),
together with the Terms of Use, sets out Conocimiento Infotech’s procedures and policies in accepting Product returns, once a Product has been
delivered to a User after purchase from the Platforms. Any return of Products by Users shall be governed by and subject to the terms and conditions
set out under this Return and Refund Policy.
2.2 Users are required to peruse and understand the terms of this Return and Refund Policy. If you do not agree to the terms contained in this
Return and Refund Policy, you are advised not to accept the Terms of Use and may forthwith leave and stop using the Platforms. The terms contained
in this Return and Refund Policy shall be accepted without modification and you agree to be bound by the terms contained herein by initiating a
request for purchase of Product(s) on the Platforms.
3. Terms Of Return And Refund
3.0.1 If the User is dissatisfied with the purchased Product received from Conocimiento Infotech, or in the event where there are defects and
deficiencies in the Product (attributable to, and accepted by Conocimiento Infotech after due verification at its sole discretion), a User may
initiate a request for returning the Product on the Platforms. The User shall initiate such requests for a return not later than 30 (thirty) days
from the date on which he/she received the delivery of the Product. While raising a request for return on the Platforms, the User shall have the
option to seek a refund of the money paid by him/her towards the purchase of the Product. The User will be required to produce a copy of the
original invoice at the time of placing a request for return or exchange of Products. Conocimiento Infotech reserves the right to alter and enforce
this Return and Refund Policy at any time without having to serve a prior notice on the User.
3.0.2 A User is permitted to fully or partially cancel orders prior to its dispatch from Conocimiento Infotech. Upon successfully placing an
order on the Platforms and after Conocimiento Infotech has successfully handed over the Product(s) to its Logistic Partner (as defined in the
Delivery Policy), the User will receive a unique tracking identity number, which will enable the User in tracking the status of delivery of the
purchased Products. Prior to the dispatch of the purchased Products, should the User decide to cancel the purchase, the User can do so by
referencing the unique tracking identity number received by the User and requesting Conocimiento Infotech to process a cancellation by sending an
email to connect@conocimientoinfotech.com
3.0.3 In all events of cancellation, prior to the dispatch of the purchased Products, Conocimiento Infotech shall initiate refunds within
2 (two) business days from the date on which it received the request from the User. The refund will reflect in the User’s bank account
within such reasonable time (subject to the policies of the User’s bank in case of bank account/credit card refunds) from the date on
which Conocimiento Infotech initiates the refund. All refunds shall be subject to applicable charges as may be deducted by the User’s bank.
3.0.4 User can return Automation Devices and Electronics products only in case of a manufacturing defect.
3.0.5 Conocimiento Infotech shall not accept return or refund requests raised for any such Products that may be specified by Conocimiento Infotech
from time to time.
3.0.6 Conocimiento Infotech shall initiate a process of refund of the money paid by the User towards purchase of a Product, if upon conducting
quality checks, it is satisfied that the Product being returned entitles the User to a refund. It is further clarified that the Conocimiento
Infotech shall not be required to make any refund in respect of any Product that it deems ineligible for a refund based on such quality checks.
3.0.7 It is expressly clarified that the refund entitled to by a User shall not include money paid towards shipping charges or any other such
charges applicable from time to time, except in case of a Product having a defect at the time of delivery (for reasons attributable to, and
accepted by Conocimiento Infotech after due verification at its sole discretion).
3.0.8 Conocimiento Infotech shall make all reasonable attempts to keep the User apprised of the status of refund through updates shared on the
User’s registered mobile number and email address. Conocimiento Infotech disclaims all liabilities that may arise on account of its failure to
keep the User apprised of the status of the refund.
3.0.9 Refunds shall be processed by Conocimiento Infotech through its normal banking channels. Further, should the User have used more than
1 (one) payment option for the purchase of Products on the Platforms, Conocimiento Infotech shall process all refunds through a Payment Option
(as defined in the Fee, Payment and Promotions Policy) Conocimiento Infotech deems fit, in its sole discretion, to process such refunds.
3.0.10 Return of purchased Products are facilitated through Conocimiento Infotech’s reverse-logistics partners. Upon a User making a request
for return of Product on the Platforms and the same being duly acknowledged by Conocimiento Infotech, Conocimiento Infotech’ reverse-logistics
partners shall get in touch with the User in order to collect the purchased Products from the User and delivering it to Conocimiento Infotech.
4. Grievance Redressal
Any grievances relating to the Return and Refund Policy may be directed by you to the grievance officer of Conocimiento Infotech who can be
contacted at connect@conocimientoinfotech.com
How do I pay for a Conocimiento Infotech purchase?
Conocimiento Infotech offers you multiple payment methods. Whatever your online mode of payment, you can rest assured that Conocimiento Infotech's
trusted payment gateway partners use secure encryption technology to keep your transaction details confidential at all times.
You may use Internet Banking, Cash on Delivery and Wallet to make your purchase.
Conocimiento Infotech also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.
Are there any hidden charges (Octroi or Sales Tax) when I make a purchase on Conocimiento Infotech?
There are NO hidden charges when you make a purchase on Conocimiento Infotech. The prices listed for all the items are final and all-inclusive.
The price you see on the product page is exactly what you pay.
Delivery charges may be extra depending on the seller policy. Please check individual seller for the same. In case of seller WS Retail, the
₹50 delivery charge is waived off on orders worth ₹500 and over.
What is Cash on Delivery?
If you are not comfortable making an online payment on conocimientoinfotech.com, you can opt for the Cash on Delivery (C-o-D) payment method instead.
With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment
online. The maximum order value for a Cash on Delivery (C-o-D) payment is ₹50,000. It is strictly a cash-only payment method. Gift Cards or store
credit cannot be used for C-o-D orders. Foreign currency cannot be used to make a C-o-D payment. Only Indian Rupees accepted.
How do I pay using a credit/debit card?
We accept payments made by credit/debit cards issued in India.
We accept payments made using Visa, MasterCard and American Express credit cards.
We accept payments made using Visa, MasterCard and Maestro debit cards.
To pay using your debit card at checkout, you will need your card number, expiry date (optional for Maestro cards), three-digit CVV number
(optional for Maestro cards). You will then be redirected to your bank's secure page for entering your online password (issued by your bank)
to complete the payment.
Internationally issued credit/debit cards cannot be used for Flyte, Wallet and eGV payments/top-ups.
Is it safe to use my credit/debit card on Conocimiento Infotech?
Your online transaction on Conocimiento Infotech is secure with the highest levels of transaction security currently available on the Internet.
Conocimiento Infotech uses 256-bit encryption technology to protect your card information while securely transmitting it to the respective banks
for payment processing.
All credit card and debit card payments on Conocimiento Infotech are processed through secure and trusted payment gateways managed by leading banks.
Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.
What steps does Conocimiento Infotech take to prevent card fraud?
Conocimiento Infotech realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners
monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team.
In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer
is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise
for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment
for online transactions.